We are committed to delivering your orders promptly and efficiently. Please read our shipping policy below to understand how we handle shipping and delivery of our products.

ORDER PROCESSING TIME

All orders are processed within 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.During peak seasons or holidays, processing times may be longer. We appreciate your patience during these times.

SHIPPING OPTIONS

Shipping charges for your order will be calculated and displayed at checkout.

We offer the following shipping options:

Standard

Express

International Standard

International Express

Delivery estimates are provided by our shipping partners and are based on standard transit times. Actual delivery times may vary depending on the destination and unforeseen circumstances

INTERNATIONAL ORDERS

For international orders, please note that customs duties, taxes, and import fees may apply. These charges are the responsibility of the recipient and will vary by country. We ship to the following countries outside of Australia:  United Arab Emirates, Austria, Belgium, Canada, Switzerland, Czechia, Germany, Denmark, Spain, Finland, France, United Kingdom, Hong Kong SAR, Ireland, Israel, Italy, Japan, South Korea, Malaysia, Netherlands, Norway, New Zealand, Poland, Portugal, Sweden, Singapore, United States

ORDER TRACKING

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your delivery.If you have any issues with tracking your order, please contact our customer service at info@solmafia.store.

SHIPPING DELAYS

We strive to ensure timely delivery of your orders. However, delays may occur due to weather conditions, customs processing, or other unforeseen factors. We are not responsible for such delays but will do our best to keep you informed.If your order is significantly delayed, please contact us at info@solmafia.store so we can assist you.

DAMAGED OR LOST SHIPMENTS

If you receive a damaged item, please contact us immediately at [customer service email] with your order number and a photo of the item's condition. We will work with you to resolve the issue promptly.If your shipment is lost, please contact us at info@solmafia.store with your order number. We will investigate the matter and take appropriate action

CHANGES TO SHIPPING POLICY

We reserve the right to update this shipping policy at any time. Any changes will be posted on this page and will take effect immediately.

CONTACT INFORMATION

If you have any questions or concerns about our shipping policy, please contact us at info@solmafia.store.